Shipping policy

A Shopify shipping policy is a public-facing page that outlines your delivery terms, including processing times, shipping costs, and international options. It builds customer trust and reduces support queries. [1]
A comprehensive shipping policy should include the following core sections:
  • Order Processing Time: The time it takes to pick, pack, and ship an order (e.g., 1–2 business days).
  • Shipping Rates & Delivery Times: Clearly state the cost and estimated timeline for standard, expedited, and international delivery.
  • Free Shipping Thresholds: If applicable, state the cart value required for free delivery.
  • Order Tracking: Explain how and when customers will receive tracking details.
  • Customs and Duties: Clarify that international buyers are responsible for import taxes.
  • Lost or Damaged Packages: Outline the steps to take if an item is lost in transit or arrives broken. [1, 2, 3, 4]

How to Add Your Policy to Shopify
  1. Go to your Shopify Admin dashboard.
  2. Navigate to Settings → Policies.
  3. Scroll to the Shipping Policy section and paste your customized text.
  4. To make it visible to customers, add it to your online store's navigation (such as the footer) via Online Store → Navigation. [1]
You can utilize the Shopify Shipping Policy Guide to download free, ready-to-use templates and set up your delivery rates directly in your dashboard. [1, 2]

If you'd like, let me know:
  • Your business location (e.g., UAE, US, UK)
  • Do you offer international shipping or only domestic?
  • Will you be using flat rates or calculated carrier rates?
I can help you tailor exactly what to write in your policy or guide you on setting up your shipping zones.